Where can I leave feedback and criticism?
We are happy to receive any kind of feedback, as this is the only way we can constantly optimise the online shop. Please feel free to send us an e-mail to E-Commerce@reflex.de or just click the “Feedback” button. You'll find it in the bottom right corner of the store.
Registration
Can I register in the application?
Ordering
How do I place an order?
Log in to your customer account, place the items you want in the shopping basket and follow the order process. You can choose whether you want to collect the items from the local retailer or have them delivered directly to your desired address in Estonia.
Is there a minimum order quantity?
No, there is no minimum order quantity.
Can I change or cancel my order afterwards?
Changes or cancellations are only possible as long as the order has not yet been processed. Please contact customer service for this.
How can I track the status of my order?
You can view the status of your order in your customer account under "My orders".
Can I repeat an order?
Yes, you can view previous orders in your customer account and place a new order with just one click.
Payment methods
Which payment methods are accepted?
The accepted payment methods are displayed during the ordering process. Typical options are credit card, bank transfer and, if applicable, PayPal.
Is it possible to order on account?
Yes, registered business customers can order on account. The option is displayed during the checkout process.
How do I receive my invoice?
The invoice will be sent to you by e-mail after you have completed your order and can also be accessed in your customer account.
Are there discounts for bulk orders?
Yes, individual discounts can be granted for bulk orders. Please get in touch with your personal contact person.
How does the tax calculation (e.g. VAT) work?
VAT is calculated according to Estonian tax regulations and shown in the checkout process.
Shipping and delivery
What shipping options are available?
You can choose between:
Collection from your local retailer
Delivery directly from Reflex to your desired address in Estonia
How long does the delivery take?
The delivery time depends on the shipping option you choose. Details will be displayed during the ordering process.
Can I book an express delivery?
Express delivery is currently not available.
Which countries do you deliver to?
The shop only delivers within Estonia.
What are the shipping costs?
The shipping costs are calculated in the checkout process based on your order and delivery address.
Returns and complaints
How does the return of products work?
Please contact customer service to initiate a return. You will receive further return instructions.
Is there a return period?
Yes, the return period is usually 14 days after receipt of the goods. Please refer to the terms and conditions for details.
Products
Where can I find technical data sheets or product information?
Technical data sheets and product information are available to registered users who are logged in.
How do I find the right product for my requirements?
Use the search and filter functions in the shop to browse products by category, specification or accessories. If you have any questions, you can get in touch with your personal contact.
Is it possible to send orders via EDI (Electronic Data Interchange)?
Yes, orders via EDI are possible. Please contact customer service to set up this option.
Customer support
How do I contact customer service?
You can contact customer service by e-mail or telephone:
Pärn, Ivar
e-mail: Ivar.Paern@reflex.de
Languages: Estonian, Russian, English
Phone: +372 5108662Pivtorak, Anatol
e-mail: Anatol.Pivtorak@reflex.de
Languages: Russian, Polish, English, German
Phone: +48 789 687 660 / +380 67 408 3369Podschaske, Chantal
E-mail: +48 787 67 40 40 3369 Chantal.Podschaske@reflex.de
Languages: English, German
Phone: +49 160 5777485
Is there a personal contact person?
Yes, see the contact persons listed above.
Data protection and security
Is my payment information stored securely?
Yes, your payment information is encrypted and stored securely according to the highest security standards.
Where can I find the privacy policy?
The privacy policy can be found in the footer of the website.
How can I create multiple users for a company account?
Please contact customer service to create additional users for your company account.
Is it possible to set budgets or order limits for employees?
Yes, this function can be set up for your company account. Please get in touch with your personal contact person.